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Do you use interactive voice response systems (IVR) when calling call centers?
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Total: 6785 answers |
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I have no idea what an IVR is - 2612 (38.5%) |
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no, I prefer to communicate with operators - 1418 (20.9%) |
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yes, if I can get an answer after not more than 2 transfers - 1025 (15.1%) |
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yes, regardless of the number of submenus there are - 919 (13.5%) |
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yes, if I can get an answer after not more than 5 transfers - 581 (8.6%) |
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I’ve never used IVRs - 230 (3.4%) |
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